A logo of Apprenticeships
A logo of Apprenticeships
 

IT, Software, Web and Telecoms Professionals

Relevant Job Roles

Level 2:

 

Job title(s) Job role(s)
Support Technician Setting up new equipment or upgrading existing systems
Website Administrator Monitoring website content and editing and uploading material as
required
Helpdesk Professional Working with customers (primarily over the phone and via e-mail)
to identify, troubleshoot and escalate IT faults
 Field Operations (Line
installer & repairer)
Travel to customer sites to install, connect, maintain, test and
repair equipment and services

 

Level 3:
 

Job title(s)

Job role(s)

Software/ Web Developer

Creating software applications and websites

Desktop Support Engineer

Installing and troubleshooting desktop PCs

Network Planner

Designing and planning the installation of IT and Telecoms
networks

Database Administrator

Responsible for the maintenance and security of
organisation's databases

Network Engineer Maintaining company networks, including servers, software
and security
Software Tester Testing software applications before they are released

 

Level 4:

 

Job title(s) Job role(s)
IT Project Manager Overseeing the development of computer systems to meet a client's business needs.
Analyst Developer Analysing user requirements; researching, designing and writing new software programs to meet customer needs.
IT Service Manager IT Service Manager.
Network/Telecoms Manager Managing network growth and development and supervising technical staff.

Course Content

Aims

The apprenticeship is made up of qualifications and learning that will provide apprentices with
the skills and knowledge required to become competent in their chosen job role.
The framework includes a balance of content in technical, business and interpersonal areas,
designed to ensure apprentices have an appropriate set of skills to operate in today’s IT &
Telecoms job roles.
The technical content includes units for Software Development, Web Development, Technical
Support, Telecommunications and Databases. In addition to generic units, the apprenticeship
contains 'vendor' and industry recognised content from Microsoft, Cisco, Oracle, VM Ware and
CompTIA.

Level 2 - IT, Software, Web and Telecoms Professionals
 

 

No. Ref no. Title Awarding organisation Credit Value Guided learning hours
C1a 501/1290/9 Level 2 Diploma in Professional Competence for IT & Telecoms Professionals Edexcel 48 360
  50087009 Functional Skills qualification in English Level 1 Edexcel 5 30
  50089067 Functional Skills qualification in Mathematics Level 1 Edexcel 5 30
  50094683 Functional Skills qualification in Information and Communications Technology Level 1 Edexcel 5 30
    Personal Learning and Thinking Skills      
    Tech Partnership Workbook      

 

Level 3 - IT, Software, Web and Telecoms Professionals
 

 
No. Ref no. Title Awarding organisation Credt Value Guided learning hours
C1a 501/1291/9 Level 3 Diploma in IT User Skills Edexcel 72 540
  50086832 Functional Skills qualification in English Level 2 Edexcel 5 30
  50089079 Functional Skills qualification in Mathematics Level 2 Edexcel 5 30
  50098275 Functional Skills qualification in Information and Communications Technology Level 2 Edexcel 5 30
    Personal Learning and Thinking Skills      
    Tech Partnership Workbook  

Level 4 - IT, Software, Web and Telecoms Professionals

 

 

No. Ref no. Title Awarding organisation Credit Value Guided learning hours
C1a 501/1292/2 Level 4 Higher Diploma in Professional Competence for IT & Telecoms Professionals Edexcel 80 600
 
50082541
BTEC HNC Diploma in Computing and Systems Development (QCF) Edexcel 120 480

Entry Requirements

There are no entry conditions for this Apprenticeship framework. 
The majority of apprenticeship roles within the IT and Telecoms sector require:

  • Individuals to be proactive, fast learners; able to work both in a team and alone
  • The ability to focus on assisting customers and colleagues find solutions to problems
  • The ability to work logically and methodically, often under pressure to set deadlines
  • Good attention to detail and the ability to deliver what is required, when it is required
  • Individuals to be open to change and focus on the requirements of the business 
  • Roles in areas, such as Software and Web Development would suit individuals who:
  • Have an interest in design and creativity, with good attention to detail
  • Have a mathematical or analytical mind
  • Have good logical reasoning and problem solving skills

Roles in IT Services would suit individuals who:

  • Are able to analyse and solve problems
  • Have an interest in both hardware and software
  • Enjoy working to deadlines and under pressure
  • Roles in Technical Sales and Consulting would suit individuals who:
  • Have a broad knowledge of technology
  • Have excellent interpersonal skills and are comfortable presenting to others

Where to find us:

TrainPlus Ltd

73a High Street

Wickford

SS12 9AQ


Phone: 01268 574299

Email: info@trainplus.co.uk

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