An image relating to Retail
An image relating to Retail
 

Retail

Relevant Job Roles

Level 2:

 

 

   
 
Job Title(s) Job Role(s)
Sales Assistant  Help customers to choose products, deal with customer queries and process payments in a range of retail environments
Stockroom Assistant Handling stock and deliveries, recieving, storing and picking stock for the sales floor.
 
     

 

Level 3:

 

     
 
Job Title(s) Job Role(s)
Senior Sales Assistant Help customers to choose products, deal with customer queries and process payments in a range of retail environments. Coaches Sales Assistants and is involved in merchandising their sales area.
 Craft Expert (e.g. Bakery) Responsible for running the counter, coaching assistants, merchandising, preparing products and serving customers.
Style Advisor (Personal Shoppers, Retail Consultant, Stylist) Works on a one-to-one basis with individual customers, within particularspecialist areas.
Senior Sales Assistant (Garden Retail) Help customers to choose products, deal with customer queries and process payments in a range of retail environments. Coaches Sales Assistants and is involved with merchandising their sales area.
 
     

Course Content

Aims and Objectives of this Framework:

 

The aim of this apprenticeship is to contribute to meeting the skills and shortages in the sector and to promote the sector as a career of choice to the wider community.

The objectives are to:

  1. Provide retailers of all sizes with access to a quality training programme;
  2. Attract new talent into retail to contribute towards meeting skills shortages;
  3. Upskill the existing workforce;
  4. Provide a career path and progression into senior jobs. 

Framework Components:

 

Level 2:

 

     
 
No. Ref No. Title Awarding Organisation Credit Value Guided Learning Hours
C1d 600/3854/8 Level 2 Certificate in Retail Skills Edexcel  24  73
K1d 500/1363/1 Level 2 Certificate in Retail Knowledge Edexcel  14  93
K2a 501/1874/2 Level 2 Certificate in Retail Knowledge (Beauty)  Edexcel  16  134
K3a 500/7362/X Level 2 Diploma in Retail Knowledge  Edexcel  37  270
  50087009 Functional Skills qualification in English Level 1  Edexcel  5  30
  50089067 Functional Skills qualification in Mathematics Level 1  Edexcel  5  30
    Personal Learning and Thinking Skills      
 
     

 

 

 

Duration:
  • Minimum of 12 Months

 

 

 

 

Level 3:
     
 
No. Ref No. Title Awarding Organisation Credit Value Guided Learning Hours
C1d 600/3924/3 Level 3 NVQ Diploma in Retail Skills Edexcel  43  181
K1d 500/7312/6 Level 3 Certificate in Retail Knowledge  Edexcel  16  106
K2a 500/7313/8 Level 3 Diploma in Retail Knowledge  Edexcel  37  249
  50086832 Functional Skills qualification in English Level 2  Edexcel  5  30
  50089079 Functional Skills qualification in Mathematics Level 2  Edexcel  5  30
    Personal Learning and Thinking Skills      
 
     
Duration:

Entry Requirements

This framework does not impose any entry restrictions as retailers employ individuals from
all abilities.
Employers are looking for applicants who have a keen interest in providing high levels of
customer service and can be flexible with their skills.

Training providers and employers will use initial assessment to ensure that applicants have a
fair opportunity to demonstrate their ability and to tailor programmes to meet individual
needs. This process will identify prior qualifications and experience which may count towards
achievement of the framework. Where this is the case, apprentices will be encouraged to
undertake new learning at a higher level and develop new skills. 

 

 

 

For more information visit http://www.edexcel.com/subjects/Pages/default.aspx

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