An image of a sign reading 'Customer Service'
An image of a sign reading 'Customer Service'
 

Customer Service

Relevant Job Roles

 Level 2 in Customer Service: Pathway 1 (Customer Service):

Job title(s) Job role(s)
Customer Service
Trainee, Assistant,
Representative or
Agent, plus other job
roles in which
Customer Service
Skills complement
technical skills

Communicating effectively with customers face to face, in writing, or by
telephone, resolving problems and improving customer relations, promoting
products and services, keeping records, gathering customer feedback,
working in a team, developing complementary technical skills according to
job role.

 

 Level 3 in Customer Service: Pathway 1 (Customer Service):

Job title(s) Job role(s)

Customer Relationship Manager, Coordinator, Team Leader

Communicating effectively with customers face to face, in writing, or by telephone, resolving problems and improving customer relations, promoting products and services, using software/office equipment to communicate, keeping records, gathering and analysing customer feedback and leading a
team.

 

 

Course Content

Aims & objectives of this award

The aim of this award is to provide employers in the public, private and
not-for-profit sectors with a workforce that has high levels of customer service skills.
By developing the knowledge and competencies required, Customer Service candidates will be
able to contribute to improved customer service delivery and increased customer satisfaction
in the public and not-for profit sectors and attract new customers, improve customer
loyalty and remain competitive and profitable in the private sector.

The main objectives are to:

Increase the supply of people with high level customer service skills to address the
customer service skills gaps and shortages found in organisations of all sizes and across
most sectors
1. Tap into the skills and talents of a diverse population by providing flexible entry routes
into a career in Customer Service or to use as a springboard to a career in specific sector
2. Equip individuals with the skills, knowledge and experience needed to provide excellent
customer service in a range of occupations and industries
3. Provide apprentices with an opportunity to develop the skills, knowledge and experience
they need to progress to roles with additional responsibilities and onto further and higher
education, if they wish to do so.

 

Level 2 in Childcare
Pathway 1 - Customer Service: 

 

No. Ref no. Title Awarding organisation Credt Value Guided learning hours
B1l 601/3424/0 Level 2 Diploma in Customer Service Pearson Education Ltd 45 245-305

 

Level 3 in the Childcare
Pathway 1 - Customer Service:

 

No. Ref no. Title Awarding organisation Credt Value Guided learning hours
B1k 601/3478/1 Level 3 NVQ Diploma in Customer Service Pearson Education Ltd 55 289-372

Entry Requirements

There are no mandatory entry requirements for this award. However,
employers are looking to attract applicants who have a keen interest in providing excellent
customer service and working as part of a team. They expect applicants to demonstrate a "can
do" attitude and have basic numeracy and literacy skills on which to build their customer
service skills.

 

Where to find us:

TrainPlus Ltd

73a High Street

Wickford

SS12 9AQ


Phone: 01268 574299

Email: info@trainplus.co.uk

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